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Refresh and try again. Open Preview See a Problem? Details if other :. Thanks for telling us about the problem. Return to Book Page. Preview — Just Looking Thanks! Just Looking Thanks! The way a person feels does effect how they behave which in turn effects the results they acheive. When the skills and techniques within this book are used on the shop floor everyone w The way a person feels does effect how they behave which in turn effects the results they acheive. When the skills and techniques within this book are used on the shop floor everyone wins.
The business wins because the level of service and customer conversion is increased resulting in happier customers and greater sales.
The store manager wins because they are able to lead, motivate and coach the team, and keep the "You Are the Difference" Coaching Program alive helping it to become part of the service culture in store. The sales person wins because they are given the skills, knowledge and confidence to interact more easily with the customer making their role within the store more rewarding and effective. The customer wins because they receive a level of service second to none.
This book IS different. The techniques within its pages were developed on the shop floor working with REAL customers. Each skill has been perfected to help both the retailer and the customer enjoy a perfect shop floor relationship Get A Copy. Published July 31st by Trafford Publishing first published July 1st More Details Original Title. Other Editions 1. Friend Reviews. To see what your friends thought of this book, please sign up.
To ask other readers questions about Just Looking Thanks! Lists with This Book. This book is not yet featured on Listopia. Community Reviews. Showing Average rating 3. Rating details. All Languages. More filters. Sort order. Start your review of Just Looking Thanks! Hugo Heij rated it it was amazing Feb 27, Darren Bates rated it really liked it Feb 06, Sibila rated it liked it Apr 02, Kathrine rated it it was ok Sep 20, Le rated it it was amazing Sep 25, Conni Dawson rated it liked it Jan 30, Mr D Horne-Curtis rated it it was ok May 25, Daiana rated it really liked it Aug 11, Patrick O'riordan rated it did not like it Oct 22, Ana Teresa rated it it was amazing Jul 27, Tizzie rated it liked it Dec 26, Ashley rated it really liked it Aug 05, Lisa Dunbar rated it it was amazing Nov 19, Paul Wilson added it Oct 15, Carl Mc donnell marked it as to-read May 26, Natasha marked it as to-read Feb 24, Jessica Fear added it Apr 03, Peter Findlater added it Sep 17, Gabriela Pop added it May 21, Grace Barr added it Mar 02, Cathy marked it as to-read Apr 16, There are no discussion topics on this book yet.
About Alf Dunbar. Alf Dunbar. As dedicated readers already know, some of the best and most innovative stories on the shelves come from the constantly evolving realm of young ad Read more Trivia About Just Looking Than No trivia or quizzes yet.
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Just Looking Thanks! Audiobook Now Available through Myagi
FREE Customer Experience Audiobook from Alf Dunbar
Just Looking Thanks! Alf Dunbar. The way a person feels does effect how they behave which in turn effects the results they acheive. When the skills and techniques within this book are used on the shop floor everyone wins.
Just Looking Thanks!: The Straight-Forward Guide to Creating Brilliant Customer Service
Very simple, yet very effective. His audiobook is exclusively available to Myagi connected retailers. As a Myagi retailer, you can connect to the channel here. If you are new to Myagi you can register with only an email address!
Just Looking Thanks! : The Straight-forward Guide to Creating Brilliant Customer Service
You Are The Difference. App is also available in free version with selected pages from the YATD book, promo coaching DVD, power point slides and motivational quotes. View Applications. His simple techniques are easy to follow and highly motivational. The way a person feels does affect how they behave which in turn affects the results they achieve. You Are The Difference works because not only does it help people to think differently about the customer it also helps them to think differently about themselves and the service they give. The sales team wins because they are given a simple and effective way to help them interact with the customer, making their role within the store more rewarding and effective.